Ticimatica SA

ticimatica is a company founded in 2003 specializing in the sale and implementation of infrastructure for voice communication systems, IT solutions, patient call systems, alarms, and hotel solutions.

Thanks to our many years of experience, we are able to listen to and understand your needs. With your collaboration, we find the right solutions.

Our commitment allows you to focus your resources on your company's main objectives, freeing you from problems related to voice, data, and signaling communication and transmission infrastructure.

With its 16 employees, ticimatica guarantees comprehensive service throughout Ticino and Moesano.

Consulting

Thanks to the knowledge we have acquired in various areas of traditional telephony and IT, we are able to analyze our customers' problems and requests in order to offer them customized solutions. This relieves customers of the burden of searching for the ideal product or solution, allowing them to focus on their business while leaving it to ticimatica to assess which technology is best suited to the situation.

Management / Outsourcing

Outsourcing is a service designed and geared primarily towards small and medium-sized businesses that cannot or do not want to invest internal resources in managing their telephony system or IT network. Communicating with business partners is increasingly important. This is why it is essential to keep up with the times by keeping your telephone system up to date. At ticimatica, we can take care of managing your switchboard, freeing up resources that can be focused on your company's core business.

Product sales

Thanks to our network of suppliers, we are able to meet your hardware and software requirements quickly. We can supply IT equipment such as desktops, servers, laptops, or netbooks, as well as network devices such as switches and routers, UPSs, and home entertainment products from the leading brands on the market. We also offer a wide range of software, from Microsoft products, VMware virtualization, Adobe graphics, Sophos antivirus and security, Veeam backup, to cloud solutions for remote data management and storage. We are at your disposal to help you find the best solution for your needs.

Support

Customer support is a cornerstone of ticimatica's philosophy. For any hardware, software, or configuration issues, we guarantee a comprehensive and quick response. Where possible, the problem is solved remotely to reduce intervention times. Otherwise, one of our technicians will visit your premises with the necessary equipment. An on-call number is available 24/7, and a technician will answer your call and process your request within the time frame specified in the support contract. For more demanding customers who require reduced response times and coverage outside office hours, we offer customized service contracts based on the user's infrastructure.