Garage Steffen

Goals / Visions
Thanks to our long-standing tradition, we stand for stability, responsibility, reliability, and honesty toward our customers, employees, and partners. We want to improve every day, continue to leverage our strengths, and thereby consolidate our position in the automotive market. We take our core business very seriously because we believe we are good at what we do. Our motto is: "We are here for you... and happy to be!"

 

Employees
Our employees are the most important factor in our company. Because the personal development of our employees is important to us, we support the compatibility of work and family life. Important decisions that affect our employees are communicated transparently and discussed with them. They have many years of experience and can provide you with expert advice in all areas relating to vehicles.

 

Employee management
We are committed to challenging and encouraging our employees in a targeted manner and giving them enough space to act independently. We see it as our duty to support young people. That is why we train apprentices. Our employees are our company, and everyone plays their responsible role. Whether management or trainee, mechanic or clerk, everyone acts independently in their area of responsibility. We respect and help each other by thinking and acting across departments. This strengthens the motivation of each individual in the team. We see constructive criticism and even mistakes as opportunities for improvement. Through further training measures, every employee will always be up to date with the latest knowledge that our customers expect from us as automotive experts.

 

Customers
Without our customers, we cannot be successful. We focus equally on private and business customers. We gain the trust of our customers through personal advice and individual service and build long-term partnerships. Our technical systems are always up to date and thus support customer service.

 

Competitors / Suppliers
Without our competitors and business partners, we cannot act quickly and flexibly. We place particular value on long-standing and good partnerships.

 

Technology, expertise & environment
By employing first-class specialists and state-of-the-art technical resources, we guarantee the professionalism and competence that our customers expect. Our infrastructure is continuously adapted to changes resulting from legal regulations, technological developments, and environmental influences. We offer our customers first-class, economical solutions using the latest technology. Excellent quality and a balanced price/performance ratio are very important to us. Environmental protection also plays a major role. We are proud to belong to a company that was the first automobile manufacturer to be certified according to the strict ISO 14001 environmental standard in all its plants worldwide.

 

Services
Claims processing

We communicate directly with insurance companies, experts, and partner companies and handle claims management for you.

 

Towing service

We work with competent, helpful, and reputable towing services at any time of the day or night.

 

Pick-up and delivery service

We will pick up your vehicle from your location and return it to you after repairs have been completed.

 

Transport service

After you drop off your vehicle at our workshop, we will drive you home or to your desired destination nearby.

 

Replacement vehicles

We will provide you with a suitable replacement vehicle while your vehicle is being repaired by us.

 

Import/export of your vehicle

We can assist you with importing or exporting your vehicle.

 

Vehicle rental

You can rent vehicles from us at great rates. Our delivery van (with standard passenger car inspection) is available for your moving or transport needs.

 

Prices & discounts

We are very keen to communicate all prices clearly, openly, and correctly. Discounts of any kind are passed on to our end customers in accordance with Ford Motor Company regulations. We believe that a balanced, fair pricing policy and high cost-effectiveness ensure a loyal customer base and predictable costs.