Il Sig. Luca Alberti dell'agenzia di Lugano ha organizzato per mia figlia Sarah il soggiorno linguistico a Bournemouth. Luca è sempre stato disponibile e accurato nel definire ogni dettaglio del soggiorno e nel soddisfare le nostre esigenze. Professionalità, esperienza, gentilezza, pazienza e disponibilità sono senz’altro doti che lo contraddistinguono. Una persona di riferimento che non ti abbandona mai: da 10 e lode!!! Ivan

ECAP is a non-commercial and non-profit adult education institute in Switzerland. Headquartered in Zurich, there are nine regional branches throughout Switzerland. With its courses, the intercultural organisation enables the education of migrants and employees in general, including those with little formal education. With more than 50,000 participants per year, ECAP is the second largest adult education institute in Switzerland – and the number one school for German and integration courses. We promote the social and professional integration of migrants through targeted educational opportunities. An up-to-date overview of our training offer can be found in our course programme . Our main activities are: • Courses for the achievement of professional qualification (Art. 33 of the BBG) for construction (bricklayers, plasterer, painter), for sales (detail trade specialist EFZ and retail trade assistant EBA), as well as for metalworkers and blind fitters • Refresher courses for architects, engineers, designers etc. with AutoCAD • Refresher courses in the hotel and catering industry («The ABCs of the hotel industry and catering») • Business management, in cooperation with the Vocational and Trade School (SPAI) in Trevano • Computer science courses (introduction and consolidation in Word, Excel, Access, Internet, PowerPoint) with the possibility of obtaining the «European Computer Driving Licence» (ECDL) • Professional language courses (German and English in sales or commercial areas) with the possibility of obtaining the respective telc certificates • Literacy courses in cooperation with the Association Leggere & Scrivere della Svizzera italiana • Founding of company • Atelier TRI, application techniques for unemployed persons • Italian language courses in various municipalities, with the possibility of obtaining CELI certificates • «Preparatory Examination Courses» for electrical and masonry apprentices, in cooperation with Unia. ECAP Ticino Unia is an accredited examination center for ECDL, CELI A and fide test. Here you can find more information .

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Dear Parents, Listening, patience and availability are the characteristics that I consider fundamental in my work. For more information please view the Website. I am available to answer further questions by email or telephone. OUTSIDE HOURS I am AVAILABLE by EMAIL. Annamaria